Information We Collect and How We Use It
The App is intended to track one adult’s sleep patterns. When you first install the App, you will input certain information describing yourself, including at least your name, email address, age, gender, height, weight, as well the timing of your sleep sessions on an ongoing basis (“Profile Information”). We transmit some of this information back to our servers through our API and use it to identify your account in order to provide Services to you, including for example a calculation of your risk of sleep apnea. We associate this and other information about your usage and account with one or more unique device identifiers (“Device ID(s)”), which are subject to encryption while in transit from your device and while at rest and when stored on our systems. We use your Device ID(s) to send you push notifications in connection with the service.
When you use the App, we collect samples of the sounds made in your sleep environment, to analyze any snoring (“Sound Samples”). To collect these samples, we use your phone microphone to listen to the sleep environment and trigger a recording when the App detects a notable increase in surrounding noise. Note that this function of the App will record after any sudden change in noise no matter whether it is caused by noise, conversation, a barking dog, or other sounds and may continue as long as such noises do. These recordings are stored locally on your device and on our servers. They are not sent to or available on other devices at this time. We do send a count of the number of samples take to our servers.
When you use the App, we also generate numeric descriptions of the movement of the device as indicated by your device’s accelerometer (“Movement Samples”), and we do transmit Movement Samples back to our servers to help identify and analyze patterns that correlate to certain sleep disorders.
If and when you choose to “Get In Touch” through the “Me” icon within the App, you may provide your phone number and the state where you’re located. If you choose to click “submit” on this screen, we will transmit and store the phone number and state associated with your Device ID to our servers. We’ll then use this information to allow one of our counselors to contact you for further assistance in connection with further treatment and assessment options to help you sleep better and/or understand why you are not sleeping well.
A Note About Your Medical Information
Rested is neither a medical doctor nor a treatment center - it’s software to help you determine whether you could benefit from using those things. It does not give you medical advice, though it may ultimately produce information that can be shared with a medical professional with your consent - to offer you medical advice. We may offer a service that allows you to receive a custom device to test for conditions like sleep apnea and help you transmit that information to a medical professional for treatment, but the data generated by such devices will not be available to or through the App.
Your Profile Information, Device ID(s), Movement Samples, and Sleep Samples (as well as various analysis or aggregations of these items) help our Services analyze your sleep, make initial suggestions about whether to seek a diagnosis of sleep apnea from a third party medical professional, help you contact an appropriate medical professional to seek a diagnosis or treatment, facilitate the provision of the above by our staff or agents, help you pay for an appropriate treatment, and/or score your risk for certain sleep-related conditions.
If you choose to engage with a physician using a telemedicine appointment organized by your Sleep Specialist or Rested, that physician will share information about the visit in his or her notes, which will be associated with your account. This sharing of notes is necessary for the operation of our services and helps us provide you with a seamless support experience. If you do not want physician notes associated with your account, you must inform your Sleep Specialist prior to any such visit and we will do our best to accommodate your request.
Where We Store Your Information
Sound Samples are only stored locally on your device and are accessible to you through the “history” icon in the App. Profile Information is stored both locally and on our servers to allow our representatives to help maintain your account and to help our technology deliver your assessment information. Device ID(s) are stored on our server to help us send you notification and identify your usage across devices.
How and When We Share Your Information
We will not share your information with unrelated third parties other than as described in this Policy.
With Your Consent
We will share your information with third parties in instances where you provide your consent for sharing - for example when you ask us to connect you with a physician through a third party platform, in which case relevant information will be shared with the physician and the platform.
To Comply with Our Legal Obligations
Notwithstanding anything to the contrary in this Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our rights or property.
In Connection with Our Business Transfers
Non-Private or Non-Personal Information
We may share or disclose your non-private, aggregated or otherwise non-personal information, such as an aggregate report of the number of users who trigger any Sound Sample recording in a given month.
To the Third Party Service Providers
We may share relevant parts of your information with third parties who provide infrastructure like cloud services, push notifications, payment processing, or telemedicine delivery platforms to us or to the medical professions we connect users with.
How We Secure Your Information
The information we store locally on your device is encrypted with default iOS encryption (AES 256-bit), provided you have a passcode. Transmissions of data between (1) your device and our Application Programming Interface (API), (2) between our API and our database, and (3) between our database and the administrative dashboard used by our team, are encrypted in transit with Transport Layer Security (TLS). Our database is both encrypted with secure socket layer technology and located in a private subnetwork, with backups encrypted with AES at rest.
Protecting Children’s Privacy
Our Services are not directed to persons under 13. If you become aware that your child has provided us with personal information without your consent, please contact us at email@example.com. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we take steps to remove such information and terminate the child's account. You are not permitted to use the App to analyze the sleep of anyone under 13, or in a room where a person younger than 13 sleeps, as further specified in our Terms.
Your California Privacy Rights
We do not sell or provide your personal information to third party marketers, and therefore are not obligated to comply with CA Civ. Code 1798.83; however, we remain happy to answer your questions about this policy or our data handling practices if you email us at firstname.lastname@example.org.
How to Update Your Information
If you are a registered user of our Services, you can update or delete information we have stored about you by emailing us at email@example.com.
Changes to this Policy
If you have questions about this Policy or the Services, you can reach us at firstname.lastname@example.org or by mail at:
1 Letterman Dr.
San Francisco, CA 94129
This policy was last updated on April 17, 2017.